Refund Policy

Laviso is committed to providing software products that deliver real, tangible value. If you purchase one of our products and it does not meet your expectations, we want to make it right.

Our refund policy is designed to be genuinely fair — protecting customers who have a legitimate concern, while maintaining the sustainability of our independent studio. We handle every refund request with respect and without unnecessary friction.

We offer a 7-calendar-day refund period for all qualifying purchases. If you request a refund within 7 days of your original purchase date, we will issue a full refund — no questions asked.

After the 7-day window, refunds are considered on a case-by-case basis, primarily for verified technical defects that our team is unable to resolve within a reasonable timeframe. See Section 6 (Technical Issues) for details.

The following situations qualify for a full refund:

• You request a refund within 7 calendar days of your purchase date
• You were accidentally charged more than once for the same product (duplicate purchase)
• A significant technical defect makes the product non-functional and our team is unable to provide a resolution within 14 days of your report
• You purchased the wrong product by mistake and have not used it substantially

Refunds are not available in the following situations:

• Requests made more than 7 calendar days after the purchase date (unless due to an unresolved technical defect as described in Section 6)
• Requests from accounts that have violated our Terms of Service
• Requests based on general dissatisfaction after the product has been substantially used during the refund window
• Change of mind after the 7-day refund window has expired
• Requests related to product features that were clearly and accurately described on our product page at the time of purchase

We review edge cases with discretion. If you believe your situation warrants an exception, please contact us — we are willing to listen.

If you have been accidentally charged more than once for the same product — whether due to a checkout error, double-click, or technical issue — please contact us at support@laviso.app with your order ID(s) and the email address used for the purchase.

Duplicate charge refunds are treated as a high priority. Upon verification, we will process the refund for the duplicate charge promptly — typically within 2 business days.

If you experience a technical problem with one of our products, please contact our support team before requesting a refund. We will make every reasonable effort to diagnose and resolve the issue.

Our resolution commitment:

• We will acknowledge your technical report within 1 business day.
• We will actively work to resolve verified defects.
• If we are unable to resolve the issue within 14 calendar days of your initial report, you will be entitled to a full refund regardless of when the original purchase was made.

Technical issues that fall outside the scope of our software (e.g., third-party browser incompatibilities introduced after your purchase, operating system changes) will be evaluated on a case-by-case basis.

To request a refund, follow these steps:

1. Email support@laviso.app with the subject line: "Refund Request"
2. Include your order ID or the email address used at checkout
3. Briefly describe the reason for your request (optional for 7-day window requests)

We will acknowledge your request within 1 business day. Eligible refunds are processed within 5–10 business days and will be credited to the original payment method used at checkout.

Once a refund is approved, the timeline is as follows:

• Laviso processing: 1–2 business days to initiate the refund on our end
• Payment processor: 3–7 business days depending on Polar, Paddle, or Stripe processing times
• Bank / card issuer: Additional 1–5 business days depending on your financial institution

Total estimated time from approval to funds appearing in your account: 5–10 business days. If you have not received your refund after 10 business days, please contact us and we will investigate promptly.

We ask that you contact us before initiating a chargeback with your bank or payment provider. If you have a legitimate concern, we will resolve it quickly and fairly — usually faster than a formal chargeback process.

Chargebacks initiated without first contacting our support team may result in:

• Suspension of your account and access to Laviso products
• Being flagged as ineligible for future purchases
• Additional fees charged by payment processors, which we may need to recover

We are a small independent studio, and chargebacks have a disproportionate impact on our business. We genuinely want to resolve issues — please give us the opportunity to do so.

For all refund requests, questions about your purchase, or billing concerns, please contact us using the details below. We aim to be responsive, transparent, and fair in every interaction.